Terms of Service

Agreement to Terms

1. Our Services

Simple Web provides smart business technology solutions for small businesses, including:

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of our Services.

2. Account Registration and Security

2.1 Account Creation

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• • Provide accurate, current, and complete information
• • Maintain and promptly update your account information
• • Keep your password secure and confidential
• • Immediately notify us of any unauthorized access or security breach
• • Accept responsibility for all activities under your account

2.2 Account Restrictions

• • You may not create an account using false or misleading information
• • You may not create multiple accounts to abuse or circumvent these Terms
• • You may not transfer or sell your account to another person
• • We reserve the right to refuse service or terminate accounts at our discretion

3. Payment and Billing

3.1 Pricing

Pricing for our Services is available on our website or provided in custom quotes. All prices are in U.S. Dollars (USD) unless otherwise stated.

• • Prices are subject to change with 30 days' notice for existing customers
• • Custom project quotes are valid for 30 days unless otherwise specified
• • Subscription prices may be adjusted annually based on market conditions

3.2 Payment Methods

We accept payment via:

• • Credit cards (Visa, Mastercard, American Express, Discover)
• • Debit cards
• • ACH bank transfers (for approved accounts)
• • Other payment methods as agreed in writing

All payments are processed securely through our payment processor, Stripe. We do not store your full payment card information on our servers.

3.3 Billing Cycles

Monthly Subscriptions:

• • Billed on the same day each month based on your sign-up date
• • Automatically renew unless cancelled before the next billing date
• • You are responsible for any applicable taxes

One-Time Projects:

• • Payment schedules outlined in project agreements
• • Typically: 50% deposit upfront, 50% upon completion
• • Custom payment plans available for larger projects

3.4 Failed Payments

If a payment fails, we will attempt to collect payment using the payment method on file. If payment cannot be collected, your account may be suspended or terminated. You remain responsible for all outstanding charges.

3.5 Taxes

You are responsible for all applicable taxes (including sales tax, VAT, GST) associated with your use of our Services. If we are required to collect taxes, they will be added to your invoice.

4. Acceptable Use Policy

You May Not:

• • Violate any applicable laws, regulations, or third-party rights
• • Use our Services to transmit harmful code (viruses, malware, etc.)
• • Attempt to gain unauthorized access to our systems or networks
• • Interfere with or disrupt the operation of our Services
• • Use automated systems (bots, scrapers) without written permission
• • Reverse engineer, decompile, or disassemble our Services
• • Remove or modify any proprietary notices or labels
• • Use our Services to spam, harass, or abuse others
• • Impersonate any person or entity
• • Engage in fraudulent activity or misrepresentation

5. Your Content and Data

5.1 Your Content

You retain all rights to any content, data, or materials you provide to us or upload to our Services ("Your Content"). By providing Your Content, you grant us a limited license to:

• • Use, store, and display Your Content to provide our Services
• • Make necessary technical modifications for service delivery
• • Create backups for data protection and recovery

5.2 Third-Party Service Data

5.3 Your Responsibilities

You are solely responsible for Your Content and third-party service data and represent that:

• • You own or have the necessary rights to Your Content and data in third-party services
• • Your Content does not violate any laws or third-party rights
• • Your Content does not contain harmful or malicious code
• • You will maintain appropriate backups of Your Content and critical data
• • You have the authority to grant us access to your third-party accounts
• • You will not provide us access to accounts you don't own or control
• • You will promptly notify us of any unauthorized access or security concerns

5.4 Data Security and Backups

While we implement industry-standard security measures and perform regular backups, you acknowledge that no system is completely secure. We recommend maintaining your own backups of critical data. We are not liable for any loss or corruption of Your Content or third-party service data.

5.5 Third-Party Service Availability

6. Warranties and Disclaimers

6.1 Our Warranties

We warrant that our Services will be performed in a professional and workmanlike manner consistent with industry standards. For any breach of this warranty, your sole remedy is for us to re-perform the Services or, if we cannot do so, to refund fees paid for the deficient Services.

7. Limitation of Liability

8. Indemnification

You agree to indemnify, defend, and hold harmless Simple Web, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• • Your use or misuse of our Services
• • Your violation of these Terms
• • Your violation of any rights of another party
• • Your Content and its use in our Services

9. Dispute Resolution and Governing Law

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

9.2 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at contact@simpleweb.ninja. We will attempt to resolve the dispute informally within 60 days.

9.3 Arbitration

If we cannot resolve a dispute informally, any dispute arising from these Terms or our Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. The arbitration shall be conducted in Spokane County, Washington. You and Simple Web agree to waive the right to a trial by jury or to participate in a class action.

9.4 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the infringement of intellectual property rights.

10. General Provisions

10.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Simple Web regarding our Services.

10.2 Modifications

We may modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

10.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.4 Waiver

No waiver of any provision of these Terms shall constitute a waiver of such provision in any prior, concurrent, or subsequent circumstance.

10.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

10.6 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Cancellation & Refund Policy

Resell Policy

Intellectual Property Ownership

Suspension & Grace Period