Terms of Service & Policies

At Simple Web, we are committed to providing high-quality AI solutions tailored to your business needs. Due to the time and resources involved in AI product development, we have a structured cancellation policy.

AI Product Development

• • Clients may cancel their AI product build within 48 hours of signing the agreement for a full refund.
• • If cancellation occurs after work has begun, a partial refund may be provided based on project progress, with a minimum non-refundable charge of 50% to cover planning, research, and initial implementation.
• • Once the AI product has been fully built, delivered, or integrated, no refunds will be issued. However, modifications or additional services can be requested at an hourly rate or as part of an ongoing service agreement.

Monthly Subscriptions

• • For AI products offered as part of a monthly subscription or SaaS service, clients may cancel at any time before their next billing cycle to avoid future charges.
• • No refunds will be issued for partially used months, and the subscription will remain active until the end of the current billing period.

Service Termination

Simple Web reserves the right to terminate services if payment terms are not met or if the client fails to provide necessary assets for project completion.

By proceeding with an AI product build, the client agrees to this cancellation policy.

At Simple Web, we provide AI chatbots, AI voice automation, and HighLevel-based automation solutions to help businesses streamline operations and maximize customer engagement. To ensure the integrity of our services and protect our proprietary technology, the following Resell Policy applies:

Prohibited Activities

• • Clients may not resell, redistribute, or modify any AI products, chatbots, voice automation, or automation workflows developed by Simple Web without prior written approval.
• • AI chatbots and automation workflows are licensed for direct business use only and cannot be resold as a standalone product or service to third parties.
• • Clients may not modify, resell, or redistribute Simple Web's proprietary AI tools or automation templates without express written permission.

What You Own vs. What We Own

If you purchase a custom AI chatbot or automation system, you own the branding, configuration, and data, but Simple Web retains ownership of its proprietary AI frameworks, workflows, and backend automation technology.

Authorized Reseller Opportunities

Policy Updates

Simple Web reserves the right to update or modify this policy as needed to protect its intellectual property and service offerings.

By using Simple Web's AI products and automation solutions, you agree to this Resell Policy.

Ownership Structure

All AI products, chatbots, automation systems, and related intellectual property developed by Simple Web remain the sole property of Simple Web.

Your License Rights

The client is granted a non-exclusive, non-transferable license to use the product for their business as long as they remain an active subscriber.

Access Termination

If the client cancels their subscription or fails to meet payment obligations, access to the AI product will be revoked.

What This Means for You

• • You can use our AI products for your business operations
• • You cannot sell, transfer, or give away access to our products
• • Your data and configurations remain yours
• • Our underlying technology and frameworks remain ours
• • Continued access requires active subscription

Payment Grace Period

If payment is not received by the due date, services will continue for an additional 15 days to allow time for payment resolution.

Service Suspension

• • After the 15-day grace period, services may be suspended
• • Suspended services can be reactivated upon payment
• • Data is preserved during suspension periods
• • Extended suspension may result in service termination

Communication

We will attempt to contact you via email and phone during the grace period to resolve any payment issues.